Almost ready!
In order to save audiobooks to your Wish List you must be signed in to your account.
Log in Create account
Shop Small Sale
Shop our limited-time sale on bestselling audiobooks. Don’t miss out—purchases support local bookstores.
Shop the sale
Limited-time offer
Get two free audiobooks!
Now’s a great time to shop indie. When you start a new one credit per month membership supporting local bookstores with promo code SWITCH, we’ll give you two bonus audiobook credits at sign-up.
Sign up todayCustomer Magic – The Macquarie Way
This audiobook uses AI narration.
We’re taking steps to make sure AI narration is transparent.
Learn moreCustomer Magic—The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer experience to achieve seemingly impossible customer-centric results and become world leaders in delivering award-winning customer experience.
This practical, easy-to-read guide for any leader, business owner, or team member in any size organization shares key lessons to transform customer experience and drive growth in your business. It will inspire, spark action, and empower you to make your own brand of magic.
Joseph A. Michelli is a #1 New York Times bestselling author and globally recognized customer experience consultant. He is the author of books about brands renowned for their stellar service and outstanding growth, such as the Ritz-Carlton Hotel Company, Mercedes-Benz, and Starbucks. Michelli was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book.
Joseph A. Michelli is a #1 New York Times bestselling author and globally recognized customer experience consultant. He is the author of books about brands renowned for their stellar service and outstanding growth, such as the Ritz-Carlton Hotel Company, Mercedes-Benz, and Starbucks. Michelli was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book.
Stock up with our Shop Small Sale!
Libro.fm for Business
Start a membership, get two free audiobooks