The Tao of Human Interactions

Summary

I decided to write this book because of the need for an effective system of managing and enhancing people's ability to communicate. Its applications span business as well as personal interactions. It can be a simple way of assessing the personalities of people around you and enabling you to better interact with them. I've played the role of an employee in middle management as well as upper management. One essential skill for any good manager is communication. It is important to be able to assess the people you are managing and also to be able to effectively deliver the correct messages. It is not only important to deliver the ideas, but it also needs to be done in a way that impacts the audience correctly. An effective manager must also assess and manage the emotional states of the people involved. I have spent a good part of my life working as an employee and in upper management and middle management. I have also consulted management for many different types of organizations in the public as well as the private sector. I have worked in specific industries such as transit, technology, public works, city government, the military, and hospitality. My approach has always been to try to create effective modes of interaction and communication between employees and middle management, as well as between management and upper management.

This book is concerned mostly with daily interactions at the employee level. The system and skills taught can be applied to any interaction in the business and personal life. Management systems are often well thought out and well structured, but quite often, they do not lend themselves to the chaotic, on-the-spot timber of human interactions. The Tao of Human Communications is a system rooted in present-moment fluid interactions.