How to Lead Instead of Managing Employees

Brad Worthley is an accomplished business consultant with over 35 years of management experience. He is also an internationally acclaimed leadership and customer service expert who has trained over a million people in a wide range of industries throughout the world in the last 19 years. He has authored two books and produced numerous training videos. His client list contains some of the largest and most prestigious corporations in the world from a diverse range of industries.

As an expert in his field, he teaches businesses of all sizes how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people. He is passionate about helping organizations establish and sustain service cultures: This is a place where employees love to come to work and customers love to do business.

As a world-wide keynote speaker and trainer, Brad is always the highest rated speaker at any event he speaks at because his content is not only innovative and incredibly powerful, but delivered with passion, enthusiasm and humor. His presentations have been called “shows” by many and the attendees always ask “when will he be back”.

Brad Worthley is an accomplished business consultant with over 35 years of management experience. He is also an internationally acclaimed leadership and customer service expert who has trained over a million people in a wide range of industries throughout the world in the last 19 years. He has authored two books and produced numerous training videos. His client list contains some of the largest and most prestigious corporations in the world from a diverse range of industries.

As an expert in his field, he teaches businesses of all sizes how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people. He is passionate about helping organizations establish and sustain service cultures: This is a place where employees love to come to work and customers love to do business.

As a world-wide keynote speaker and trainer, Brad is always the highest rated speaker at any event he speaks at because his content is not only innovative and incredibly powerful, but delivered with passion, enthusiasm and humor. His presentations have been called “shows” by many and the attendees always ask “when will he be back”.