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Victors Without Victims by Audrey Nelson, Ph.D. Nelson

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Victors Without Victims

Managing Conflict for a Positive Outcome

by Audrey Nelson, Ph.D. Nelson

Narrator Audrey Nelson, Ph.D. Nelson

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Length 48 minutes

Language English

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Summary
About the author
About the narrator

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Conflict is inevitable. Anger, blame and grudges are not. Conflict is normal, natural and occurs in every arena in life. We can’t avoid conflict, but the way we deal with it will determine whether it is a constructive or destructive force.

This CD will focus on guidelines and techniques for opening the lines of communication, boosting morale and fostering teamwork in conflict situations.

Topics covered are:

What is conflict and why does it feel so bad?;

Anger is life affirming: it calls for change;

Power as the center of conflict;

Nip it in the bud: how to recognize and resolve potential conflict before it escalates;

Confronting the conflict: timing, planning and face needs;

How to make your adversary your ally;

What steps to take when the other person does not want to solve the problem and;

Avoiding conflict can make you sick;

Language

Dr. Audrey Nelson is an internationally recognized trainer, keynote speaker, author and consultant who helps organizations increase their productivity and profitability through winning communication strategies. She holds a B.A., M.A. and Ph.D. in Communication. For 30 years, she has trained and consulted for a wide variety of government and Fortune 50 companies in 49 states and 4 continents.

Dr. Nelson was the co-founder and served as president of the Organization for Research on Women and Communication and she is the gender communication blogger for Psychology Today.

Audrey is a published author. You Don’t Say: Navigating Nonverbal Communication Between the Sexes (Prentice Hall, 2004) was published in six languages. She co-authored Code Switching: How to Talk so Men Will Listen (Penguin-Alpha Books, 2009) and The Gender Communication Handbook: Conquering Conversational Collisions Between Men and Women (Pfeiffer 2012).

Dr. Nelson was the co-founder and served as president of the Organization for Research on Women and Communication and she is the gender communication blogger for Psychology Today.