Skip navigation
Have a gift or promo code? Get started
Skip content
Celebrate Pride Month with Libro.fm! Learn more
Delivering Knock Your Socks Off Service
Price:

$28.73 USD

Get for $14.99 with membership
  Add to wish list

Almost ready!

In order to save audiobooks to your wish list you must be signed in to your account.

      Log in       Create account

Delivering Knock Your Socks Off Service

Description

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers' expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with "customers from hell" And more! Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.


Audiobook gift memberships

Gift audiobooks to anyone in the world (including yourself!) from the comfort of your home. You choose the membership (1, 3, 6, or 12 months/credits), your gift recipient picks their own audiobooks, and your local bookstore is supported by your purchase.

Start gifting
Libro.fm App with bow

Audiobook details


Celebrate Pride Month with Libro.fm! Learn more