Author:
Cate Schreck
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Sign up todayThe A - Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional
This audiobook uses AI narration.
Weโre taking steps to make sure AI narration is transparent.
Learn moreSummary
Does the job you have (or the job you want) require customer interactions?
Do you want to handle difficult customers with ease?
Do you long for recognition of your customer service skills?
Do you know what it takes to be a customer service professional?
Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.
โThe A โ Z of Service Excellenceโ contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:
โข Communicate respectfully with people from all walks of life
โข Identify and address your own levels of stress
โข Achieve the customer service job of your dreams
โข Refresh a tired customer service approach
โข Apply these skills in any industry
Whether you are seeking your first customer service role or youโve been providing customer service for years (or even decades), this book is for you.
Audiobook details
Narrators:
Cate Schreck & Dave Stokes
ISBN:
9781518904387
Length:
5 hours 31 minutes
Language:
English
Publisher:
Author's Republic
Publication date:
January 14, 2020
Edition:
Unabridged