Start gifting
Libro.fm for Business
Start a membership, get two free audiobooks
Almost ready!
In order to save audiobooks to your Wish List you must be signed in to your account.
Log in Create account
Limited-time offer
Get two free audiobooks when you make the switch!
Now’s a great time to shop indie. When you start a new membership supporting local bookstores with promo code SWITCH, we’ll give you two bonus audiobook credits at sign-up.
Make the switch
Gift audiobook credit bundles
You pick the number of credits, your recipient picks the audiobooks, and your local bookstore is supported by your purchase.
Start giftingDe-Escalate
This audiobook uses AI narration.
We’re taking steps to make sure AI narration is transparent.
Learn moreWritten by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less.
Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process—to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less—and how to apply this skill in all areas of life.
We live in a more socially polarized time nationally and globally than ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people.
The quick and effective techniques detailed in De-Escalate will help anyone dealing with this increase in anger from outside sources or anger in themselves. With simple, easy-to-understand steps, De-Escalate walks you through real-life examples and scenario-based conversations in order to create resolutions, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to co-exist and co-respect others in an increasingly hostile world.
Douglas E. Noll, JD, MA left a successful career as a lawyer to become a peacemaker. He is an award-winning author, teacher, trainer, highly experienced mediator, and co-founder of the Prison of Peace project. This has been the most profound peace training Douglas has conducted thus far in his career. Inmates who have gone through his program have learned and applied deep, empathic listening skills, leadership skills, and problem-solving skills to reduce violence in their prison communities. To learn more about Douglas visit him at DouglasNoll.com.