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Be Our Guest

Perfecting the Art of Customer Service

By The Disney Institute & Theodore Kinni
Narrated by Barry Abrams / 5 hours 26 minutes

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

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Author &
Narrator Barry Abrams
ISBN 9781494582333
Length 5 hours 26 minutes
Language English
Publisher Tantor Media, Inc.
Publication date
Edition Unabridged
Genres Business & Nonfiction
Libro.fm rank #28,225 Overall
Genre rank #1,550 in Business