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Who Do You Want Your Customers to Become

By Michael Schrage
Narrated by Erik Synnestvedt / 2 hours 47 minutes

Who do you want your customers to become? According to MIT innovation expert and thought leader Michael Schrage, if you aren’t asking this question, your strategic marketing and innovation efforts will fail. In this latest HBR Single, Schrage provides a powerful new lens for getting more value out of innovation investment. He argues that asking customers to do something different doesn’t go far enough—serious marketers and innovators must ask them to become something different instead. Even more, you must invest in their capabilities and competencies to help them become better customers. Schrage’s primary insight is that innovation is an investment in your client, not just a transaction with them. To truly innovate today, designing new products or features or services won’t get you there. Only by designing new customers—thinking of their future state, being the conduit to their evolution—will you transform your business. Marketing executives, brand managers, strategic innovators, and entrepreneurs alike should understand how successful innovation rebrands the client and not the product. A requisite question for its time, Who Do You Want Your Customers To Become will liberate you and your team from ‘innovation myopia’—and turn your innovation efforts on their head.

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Author
Narrator Erik Synnestvedt
ISBN 9781469085319
Length 2 hours 47 minutes
Language English
Publisher Gildan Audio
Publication Date
Abridged No
Libro.fm Rank #109,574 Overall
Genre Rank #6,095 in Business
 

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