Almost ready!
In order to save audiobooks to your Wish List you must be signed in to your account.
Log in Create accountGet a free audiobook when you make the switch!
When you start a new membership in support of local bookstores with the promo code SWITCH, youโll get a bonus audiobook credit at sign-up.
Make the switchGift audiobook credit bundles
You pick the number of credits, your recipient picks the audiobooks, and your local bookstore is supported by your purchase.
Start giftingThe Essential Workplace Conflict Handbook
Today's workplaces are dynamic, so it shouldn't surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity.
Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions:
What's changing in the workplace and the workforce today?
Are the right issues being addressed?
How can we create more options to solve conflicts?
What's my conflict style, and why is it important?
How should I set and manage expectations?
What happens when disruptive behavior gets out of control?
Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.
Cornelia Gamlem is an author, consultant, and speaker. She is founder and president of the Gems Group, a management consulting firm that offers human resources and business solutions. An influencer to the business and HR communities, Cornelia has been quoted in major publications, including the Wall Street Journal, the Financial Times, Fortune, the New York Times, Forbes, CEO Magazine, the Globe & Mail, Fast Company, the Chicago Tribune, and Newsday.
Barbara Mitchell is an author, speaker, and human resources consultant. She is coauthor of The Big Book of HR, The Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book, and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is managing partner of The Mitchell Group and an innovative career transition coach.