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Shop nowHug Your People
This audiobook uses AI narration.
We’re taking steps to make sure AI narration is transparent.
Learn more"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right." So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary:
—Be NICE to them (and hire nice people to begin with)
—TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust)
—Instill PRIDE in them (they are more productive when they are proud of their work)
—INCLUDE them (since you can't do it alone)
—Generously RECOGNIZE them (and not only with money—but don't be chintzy, either)
Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates—whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need.
Jack Mitchell is the CEO of Mitchells, Richards, and Marshs, three of the most successful clothing stores in the business, and the author of the bestseller Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results. He graduated from Wesleyan University in 1961 and earned a master's degree in Chinese history from the University of California, Berkeley. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.
James Boles is an accomplished audiobook narrator whose work includes such titles as Tulia: Race, Cocaine, and Corruption in a Small Texas Town by Nate Blakeslee and A Disorder Peculiar to the Country by Ken Kalfus. He is also an award-winning stage actor. He lives in Stratford, Connecticut.