FAQs

How do I contact Libro.fm for help?

We are happy to help you in any way. Please send an email to support@libro.fm and we’ll get back to you ASAP. Let us know if you are using the Libro.fm iOS or Android app..

What is Libro.fm all about?

Libro.fm is your online independent store for audiobooks. We love books and want to make it easy for you to find great audiobooks, including bestsellers. We also love our independence and are proud to sell audiobooks through your favorite indie bookstores. Learn more about us.

How does the Libro.fm membership work?

Visit the membership page to view all the details.

How do I use my membership credits and get my first audiobook for $0.99?

When you're checking out on the cart page, select "Use 1 Credit" next to the audiobook and it will apply the credit to that title. With your membership, you'll receive another credit every month.

Why choose Libro.fm?

We recognize that book lovers have a choice where they purchase audiobooks. We’ve compiled a list of reasons why Libro.fm should be at the top of any list.

How do I listen to my audiobook(s)?

Listening to your audiobooks is as simple as listening to music. Download the free Libro.fm app in the App Store or Google Play Store and log in with the Email and Password you created on the Libro.fm site. You'll continue to purchase audiobooks from the Libro.fm site. Don't want to use the app? Just follow our simple download guide.

How do I download a zip folder and listen on my computer?

While we recommend using the Libro.fm iOS or Android app, it's easy to listen to audiobooks on your computer. You can download the zipped folder(s) containing the DRM-free MP3 files directly to your computer and import these files into your media player of choice. Just follow the steps below:

  1. Download the audiobook zip files to your computer.
  2. Unzip the files to get a folder of audio files.
    • On a Mac: The zip files should automatically open and show you a folder with the audio files. If not, just double-click the zip files.
    • On Windows: Right-click and select Extract All to get a folder with the audio files.
  3. Drag and drop the audio files into iTunes or the player of your choice.

Do I own the book? And can I listen to it on multiple computers and/or devices?

Yes, you own the book. Libro.fm is one of the few places where every book is DRM-free (DRM stands for Digital Rights Management), which we like to call cage-free. This means that you own the file; we can’t change or delete the file once you’ve downloaded it, which is not the case for many digital booksellers. A DRM-free model fits our independent nature and it means you can listen to the book anytime, anywhere, on any device. Declare your independence, #chooseindie

Can I return my book?

Contact us at support@libro.fm and we’ll help you with any issue. Since all our audiobooks are DRM-free, we cannot accept returns or grant refunds. That said, we want you to be happy with your Libro.fm experience so please contact us and we’ll make things right.

Where is Libro.fm available?

While Libro.fm a la carte audiobooks are available in most countries around the world, the membership offering is only valid for customers in the U.S. and Canada. Since publishers often restrict where certain audiobooks can be sold, you’ll be notified after you enter your credit card information if the audiobook is not available for purchase in your country (and of course, you won’t be charged should that be the case). Any issues getting an audiobook where you live? Shoot us an email at support@libro.fm.

Is there an app for that?

Yes! Listening through the Libro.fm app is the best audiobook experience. Download the free Libro.fm app in the App Store or Google Play Store and login with your Email and Password. If you have any trouble with the app, send a note to support@libro.fm and let us know if you are using the iOS or Android app.

Where's the Libro.fm app for the iPad?

The Libro.fm app works on the iPad. If you're having trouble finding it in the app store, make sure in the "device" pulldown on the app store Search screen you have selected "all" or "iPhone" as we don't currently have a version of the app specifically formatted for the iPad.

How do I log into the app?

You log into the app with the same username and password created on the Libro.fm site. If it's not working, we recommend resetting your password to something you can remember.

How do I reset my password?

If you are having trouble logging into the Libro.fm app, we recommend resetting your password to something you can remember. You log into the app with the same username and password created on the Libro.fm site.

My credit card expired. How do I add a new credit card to pay for membership?

  1. Go to your account
  2. Under membership details, select the button to put your membership on hold
  3. Next, select update account info on the membership page and restart your membership
  4. Update your credit card info

Why don’t you have this author or that book?

While Libro.fm has more than 70,000 audiobooks and more than 90% of all the New York Times bestsellers, there are a few titles that are unavailable because of exclusive licenses granted by audiobook publishers and authors to Amazon’s Audible. We are fiercely independent and oppose Amazon’s efforts to keep the indies and others out of the audiobook business. We are actively working with publishers to make these titles available on Libro.fm and through independent bookstores. Email us at support@libro.fm to let us know if a title you want is missing.

Why don't I have to enter my billing address when making a purchase?

Because it's not 1999 anymore! Have you noticed that these days you don’t need to sign a receipt for many purchases at brick-and-mortar stores, either? The same principle applies. Credit card issuers don't need or use your address to complete the transaction, so we've made every effort to protect your privacy by not asking for information we don't need.

What is the difference between abridged and unabridged books?

An abridged book is a more condensed or trimmed down version of a book, while an unabridged is the full, original version. Sometimes audiobook publishers create abridged versions in order to make the book more pleasant to listen to or to make them several hours shorter, which some people prefer. You’ll notice that we always specify whether each book is abridged or unabridged along with how many hours long it is. Many times we have both versions to offer.

How do I select my favorite indie bookstore?

Libro.fm lets you listen to digital audiobooks while still shopping local. It's easy: buy your audiobooks from your favorite independent bookstore listed here.

I love Libro.fm and want to help spread word. What can I do?

Thank you! We love you too! Here’s what you can do to join our audiobooks for indies movement:

  1. Send us feedback on your experience with Libro.fm at support@libro.fm
  2. Find us on social media: Facebook / Twitter / Instagram
  3. Tell a friend about Libro.fm
  4. Share the list of our partner bookstores
  5. Visit your neighborhood indie bookstore and buy a print book. Tell them your friends at Libro.fm sent you.

More questions?

Feel free to shoot us an email at support@libro.fm.

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