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Frequently Asked Questions

Get Help

Check out our FAQs or contact us at support@libro.fm and a real, audiobook loving human will get back to you.

General

  • What is Libro.fm all about?
    Libro.fm allows you to purchase audiobooks directly from your local bookstore making Libro.fm the first audiobook company to directly support local, independent bookstores. We’re based in Seattle, we’re independent, and we love everything about local bookstores. You can purchase audiobooks one at a time or become a member and support one of our 500+ partner bookstores each month. Learn more about us and how it works.
  • Why choose Libro.fm?
    We recognize that audiobook lovers have a choice where they purchase audiobooks. Here’s why to go with Libro.fm: you can buy through your local bookstore, get expert selection (audiobooks are recommended by booksellers), listen for free iOS or Android app, enjoy your audiobooks with no restrictions (you own the audiobook file and can listen on multiple devices), and we are an independent company ourselves, residing in Seattle among some of our favorite bookstores.
  • Can I return my audiobook?
    Contact us at support@libro.fm and we’ll give you a return if you are not satisfied with the audiobook. We want you to be happy with your Libro.fm experience so please contact us and we’ll make things right. We reserve the right to limit the number of exchanges and refunds allowed in order to prevent abuse of this policy.
  • Where is Libro.fm available?
    While Libro.fm a la carte audiobooks are available in most countries around the world, the membership offering is only valid for customers in the U.S. and Canada. Since publishers often restrict where certain audiobooks can be sold, you’ll be notified after you enter your credit card information if the audiobook is not available for purchase in your country (and of course, you won’t be charged should that be the case). Any issues getting an audiobook where you live? Shoot us an email at support@libro.fm.

    You can search for audiobooks by country. Search here and select country availability.
  • Why don’t you have this author or that audiobook?
    While Libro.fm has more than 100,000 audiobooks and more than 99% of all the New York Times bestsellers, there are a few titles that are unavailable because of exclusive licenses granted by audiobook publishers and authors to Amazon’s Audible. We are fiercely independent and oppose Amazon’s efforts to keep independent bookstores and others out of the audiobook business. We are actively working with publishers to make these titles available on Libro.fm and through independent bookstores. Email us at support@libro.fm to let us know if the audiobook you want is missing.
  • What is the difference between abridged and unabridged audiobooks?
    An abridged audiobook is a more condensed or trimmed down version of a audiobook, while an unabridged is the full, original version. Sometimes audiobook publishers create abridged versions in order to make the audiobook more pleasant to listen to or to make them several hours shorter, which some people prefer. You’ll notice that we always specify whether each audiobook is abridged or unabridged along with how many hours long it is. Many times we have both versions to offer.
  • How do I select my favorite independent bookstore?
    When you create your account, you’ll be able to select your favorite independent bookstore. If you already have an account but have not selected your bookstore, you can select from our partner stores or change your affiliation at any time.
  • I love Libro.fm and want to help spread word. What can I do?
    Thank you! We love you, too! Here’s what you can do to join our movement:

Membership


Listening

  • How do I listen to my audiobooks?
    Listening to your audiobooks is as simple as listening to music. Download the free Libro.fm app in the App Store, Google Play Store or Kindle and log in with the email and password you created on the Libro.fm site. You'll continue to purchase audiobooks from the Libro.fm site. Don't want to use the app? Just follow our simple download guide.
  • Do I own the audiobook? And can I listen to it on multiple computers and/or devices?
    Yes, you own the audiobook. Libro.fm is one of the few places where every audiobook is DRM-free (DRM stands for Digital Rights Management), which we like to call cage-free. A cage-free model fits our independent nature and it means you can listen to your audiobooks anytime, anywhere, on any device.
  • How do I download a zip folder and listen on my computer?
    While we recommend using the Libro.fm iOS or Android app, it's easy to listen to audiobooks on your computer. You can download the zipped folder(s) containing the DRM-free MP3 files directly to your computer and import these files into your media player of choice. Just follow the steps below:
    1. Download the audiobook zip files to your computer.
    2. Unzip the files to get a folder of audio files.
      On a Mac: The zip files should automatically open and show you a folder with the audio files. If not, just double-click the zip files.
      On Windows: Right-click and select Extract All to get a folder with the audio files.
    3. Drag and drop the audio files into iTunes or the player of your choice.

App


Audiobook Gifts


Referral Program


Get Help

Check out our FAQs or contact us at support@libro.fm and a real, audiobook loving human will get back to you.

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