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Frequently Asked Questions

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Check out our FAQs or contact us at and a real, audiobook loving human will get back to you.


  • What is all about? is your online independent store for audiobooks. We love audiobooks and want to make it easy for you to find great listens, including bestsellers. We also love our independence and are proud to sell audiobooks through your favorite indie bookstores. Learn more about us and how it works.
  • Why choose
    We recognize that audiobooks lovers have a choice where they purchase audiobooks. We’ve compiled a list of reasons why should be at the top of any list.
  • Can I return my audiobook?
    Contact us at and we’ll give you a return if you are not satisfied with the audiobook. We want you to be happy with your experience so please contact us and we’ll make things right. We reserve the right to limit the number of exchanges and refunds allowed in order to prevent abuse of this policy.
  • Where is available?
    While a la carte audiobooks are available in most countries around the world, the membership offering is only valid for customers in the U.S. and Canada. Since publishers often restrict where certain audiobooks can be sold, you’ll be notified after you enter your credit card information if the audiobook is not available for purchase in your country (and of course, you won’t be charged should that be the case). Any issues getting an audiobook where you live? Shoot us an email at

    You can search for audiobooks by country. Search here and select country availability.
  • Why don’t you have this author or that audiobook?
    While has more than 100,000 audiobooks and more than 99% of all the New York Times bestsellers, there are a few titles that are unavailable because of exclusive licenses granted by audiobook publishers and authors to Amazon’s Audible. We are fiercely independent and oppose Amazon’s efforts to keep independent bookstores and others out of the audiobook business. We are actively working with publishers to make these titles available on and through independent bookstores. Email us at to let us know if the audiobook you want is missing.
  • What is the difference between abridged and unabridged audiobooks?
    An abridged audiobook is a more condensed or trimmed down version of a audiobook, while an unabridged is the full, original version. Sometimes audiobook publishers create abridged versions in order to make the audiobook more pleasant to listen to or to make them several hours shorter, which some people prefer. You’ll notice that we always specify whether each audiobook is abridged or unabridged along with how many hours long it is. Many times we have both versions to offer.
  • How do I select my favorite indie bookstore? lets you listen to digital audiobooks while still shopping local. It's easy: buy your audiobooks from your favorite independent bookstore listed here.
  • I love and want to help spread word. What can I do?
    Thank you! We love you too! Here’s what you can do to join our movement:

    1. Send us feedback on your experience with at
    2. Follow us on social media: Facebook, Twitter, Instagram
    3. Tell a friend about
    4. Share the list of our partner bookstores
    5. Buy your friend or family member an audiobook.
    6. Visit your neighborhood indie bookstore and buy a print book. Tell them your friends at sent you.



  • How do I listen to my audiobooks?
    Listening to your audiobooks is as simple as listening to music. Download the free app in the App Store, Google Play Store or Kindle and log in with the email and password you created on the site. You'll continue to purchase audiobooks from the site. Don't want to use the app? Just follow our simple download guide.
  • Do I own the audiobook? And can I listen to it on multiple computers and/or devices?
    Yes, you own the audiobook. is one of the few places where every audiobook is DRM-free (DRM stands for Digital Rights Management), which we like to call cage-free. This means that you own the file; we can’t change or delete the file once you’ve downloaded it, which is not the case for many digital booksellers. A DRM-free model fits our independent nature and it means you can listen to the audiobook anytime, anywhere, on any device. Declare your independence, #chooseindie.
  • How do I download a zip folder and listen on my computer?
    While we recommend using the iOS or Android app, it's easy to listen to audiobooks on your computer. You can download the zipped folder(s) containing the DRM-free MP3 files directly to your computer and import these files into your media player of choice. Just follow the steps below:
    1. Download the audiobook zip files to your computer.
    2. Unzip the files to get a folder of audio files.
      On a Mac: The zip files should automatically open and show you a folder with the audio files. If not, just double-click the zip files.
      On Windows: Right-click and select Extract All to get a folder with the audio files.
    3. Drag and drop the audio files into iTunes or the player of your choice.


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Check out our FAQs or contact us at and a real, audiobook loving human will get back to you.

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