Trust is the glue that holds an organization together. It turns secrecy into transparency, micromanagement into empowerment, and conflict into creativity. With it, a tiny company like John Deere grew into a worldwide leader. Without it, a giant corporation like Enron toppled.
In The 10 Laws of Trust, JetBlue chairman Joel Peterson explores how a culture of trust gives companies an edge. Consider this: What does it feel like to work for a firm where leaders and colleagues trust one another? Freed from micromanagement and rivalry, every employee contributes his or her best. Risk-taking and innovation become the norm. And, as Peterson notes, “When a company has a reputation for fair dealing, its costs drop: trust cuts the time spent second-guessing and lawyering.”
In clear, engaging prose, highlighted by compelling examples, Peterson details how to establish and maintain a culture of trust. Steps include:
• Start with integrity
• Invest in respect
• Empower everyone
• Require accountability
• Create a winning vision
• Keep everyone informed
• Budget in line with expectations
• Embrace conflict
• Forget “you” to become an effective leader
• And more
With this book in hand, you’ll be able to plant the seeds of trust—and reap the rewards of reputation, profits, and success.