Skip content
Get a free audiobook AND support bookstores Make the switch
Happy Customers Everywhere by Bernd H. Schmitt
  Send as gift   Add to Wish List

Almost ready!

In order to save audiobooks to your Wish List you must be signed in to your account.

      Log in       Create account
Libro.fm app

Get a free audiobook when you make the switch!

When you start a new membership in support of local bookstores with the promo code SWITCH, youโ€™ll get a bonus audiobook credit at sign-up.

Make the switch

Gift audiobook credit bundles

You pick the number of credits, your recipient picks the audiobooks, and your local bookstore is supported by your purchase.

Start gifting

Happy Customers Everywhere

How Your Business Can Profit from the Insights of Positive Psychology

$36.73

Get for $14.99 with membership
Narrator Walter Dixon
Length 6 hours 40 minutes
Language English
  Send as gift   Add to Wish List

Almost ready!

In order to save audiobooks to your Wish List you must be signed in to your account.

      Log in       Create account

Summary

EXPERIENTIAL MARKETING GURU BERND SCHMITT SHOWS MARKETERS AND BRAND MANAGERS HOW TO HARNESS THE POWER OF CUSTOMER HAPPINESS
Every business knows that the best customer is a happy customer. They return again and again, bring their friends and family, and deliver tons of free advertising via word of mouth and social media. But in order to grow that loyal base, you must be keenly aware of your customersโ€™ needs and preferences. Drawing on the latest research in the exploding field of positive psychology, renowned Columbia Business School marketing professor Bernd Schmitt offers three unique approaches any business can use to turn a casual customer into a committed fan:
โ€ข THE FEEL-GOOD METHOD: Use the experience of pleasure and positive emotion to hook new customers, and watch those feel-good moments transform an impulse buyer into a committed loyalist.
โ€ข THE VALUES-AND-MEANING METHOD: Attract passionate customers by appealing to their core values, like being socially responsible, protecting the environment, or living a simple life.
โ€ข THE ENGAGEMENT METHOD: Get customers to notice a unique or limited offer, immerse them in the experience, and have them share it with friends and family.
Schmitt shows marketers, brand managers, and entrepreneurs how to design an authentic and successful campaign that will reach, grow, and sustain a devoted base of customers.

Libro.fm app

Get a free audiobook when you make the switch!

When you start a new membership in support of local bookstores with the promo code SWITCH, youโ€™ll get a bonus audiobook credit at sign-up.

Make the switch

Gift audiobook credit bundles

You pick the number of credits, your recipient picks the audiobooks, and your local bookstore is supported by your purchase.

Start gifting
Get a free audiobook AND support bookstores Make the switch